FAQ

LilyLuxe Frequently Asked Questions (FAQ) 💖

At LilyLuxe, we’re here to make your shopping experience seamless and stress-free. Below, you’ll find answers to some of the most common questions about our products and services. If you need further assistance, don’t hesitate to reach out—we’re happy to help!

📧 How can I contact LilyLuxe?

We’d love to hear from you! You can email us at Support@LilyLuxe.store, and our friendly customer service team will assist you with any inquiries.

🌍 Do you ship worldwide?

Yes! We proudly offer worldwide shipping, so no matter where you are, LilyLuxe can be delivered right to your doorstep.

✏️ Can I change or cancel my order?

Orders are processed quickly, so if you need to make changes or cancel, please contact us within 12 hours of placing your order. After this timeframe, we may not be able to modify your order, but you can still return it for a refund once it arrives.

💳 What payment methods do you accept?

We accept all major credit cards, including VISA, Mastercard, AMEX, and PayPal for a secure and hassle-free checkout experience.

⏳ When will my order be processed?

Orders are processed between Monday and Friday (excluding weekends and holidays). Please allow 1-5 business days for processing before your order is shipped. During peak sale periods, processing may take slightly longer.

🚚 How long will it take to receive my order?

Delivery typically takes 7-14 business days after processing, depending on your location. Thank you for your patience while we work to get your order to you as quickly as possible!

📦 What if I don’t receive my order?

If your order doesn’t arrive within 30 days of shipping, you’re eligible for a full refund. Contact us, and we’ll resolve the issue promptly.

🔄 How do I return an item?

To return an item, simply email us at Support@LilyLuxe.store, and we’ll guide you through the process.

🛠 What if my item is defective, incorrect, or damaged?

We’re sorry if your order isn’t perfect! If you receive a defective, incorrect, or damaged item, email us with your order number, photos, and relevant details, and we’ll resolve the issue as quickly as possible.

💵 When will I receive my refund?

Refunds will be credited to your original payment method.

• Credit/Debit Cards: May take 7-10 business days to reflect in your account.
• PayPal: Processing times may vary depending on your PayPal account.

If you haven’t received your refund within 15 business days, check with your bank or PayPal first, as processing times can differ.

We hope this FAQ helps! If there’s anything else you’d like to know, please email us at Support@LilyLuxe.store—we’re here to help! 💕✨